Effective: 17 February 2026
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before using the www.querious.ai website and the Querious application (collectively, the "Platform") operated by Querious, Inc., a Delaware corporation ("Querious," "we," "us," or "our"). These Terms contain important information regarding attorney-client privilege protections, data handling practices, confidentiality obligations, and limitations of liability.
Querious provides AI-powered legal conversational intelligence services designed specifically for licensed attorneys and law firms ("Authorized Users" or "you"). By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access or use the Platform.
The following defined terms apply throughout these Terms of Service:
1.1 "Authorized User" means a licensed attorney, law firm, legal department, or other legal professional who has registered for and been granted access to the Platform.
1.2 "Client Communications" means any audio, video, text, or other content processed through the Platform that constitutes or relates to communications between an Authorized User and their clients, including but not limited to attorney-client privileged communications, attorney work product, and confidential legal communications.
1.3 "Platform" means the Querious website, application, integrations (including Microsoft Teams, Zoom, and Google Meet integrations), APIs, and all related services provided by Querious.
1.4 "AI-Generated Outputs" means summaries, insights, issue-spotting prompts, action items, draft billing entries, and other outputs generated by the Platform's artificial intelligence systems based on Client Communications. AI-Generated Outputs do not include verbatim transcripts.
1.5 "Meeting Participants" means all individuals who participate in a virtual meeting in which the Platform is activated.
1.6 "Processing" means the real-time capture, transcription, analysis, and deletion of audio and text data that occurs during Platform operation.
Querious operates as a specialized technology agent retained by Authorized Users to facilitate the provision of legal services. All Processing of Client Communications occurs under the Authorized User's direction and control, in furtherance of the Authorized User's representation of their clients. Querious acknowledges that Client Communications may constitute attorney-client privileged material and attorney work product, and Querious's sole function is to assist Authorized Users in efficiently managing such material.
Querious agrees that its relationship to Authorized Users is analogous to that of a paralegal, court reporter, or litigation support vendor retained specifically to support legal representation.
Querious and Authorized Users acknowledge that the volume and complexity of legal communications in modern practice creates a practical necessity for AI-assisted conversational intelligence that would otherwise require prohibitive manual notetaking and administrative resources. Querious's services are integral to the Authorized User's ability to provide competent representation under applicable Rules of Professional Conduct, including but not limited to ABA Model Rule 1.1 (Competence) and Comment [8] thereto (duty to understand the benefits and risks associated with relevant technology). The parties agree that Querious's assistance is "nearly indispensable" within the meaning of United States v. Kovel, 296 F.2d 918 (2d Cir. 1961).
Querious expressly acknowledges and agrees that:
(a) Client Communications processed through the Platform may be protected by the attorney-client privilege, work product doctrine, or other applicable legal privileges;
(b) Querious's Processing of Client Communications does not constitute a waiver of any privilege or protection;
(c) Querious shall treat all Client Communications as privileged and confidential;
(d) Querious shall not disclose Client Communications to any third party except as expressly authorized by the Authorized User or required by a valid, final court order after exhaustion of available appeals; and
(e) Querious's access to Client Communications is solely for the purpose of providing the contracted services and does not create any independent right, title, or interest in Client Communications.
Querious certifies that:
(a) No Full Transcripts Created or Retained. Querious does not create, store, or retain verbatim transcripts of Client Communications. Audio is processed in real-time using streaming architecture to generate AI-Generated Outputs only;
(b) Immediate Audio Deletion. Audio files and transcribed text snippets are deleted from Querious's systems upon the conclusion of each meeting session;
(c) AI-Generated Outputs Only. Only AI-Generated Outputs (summaries, insights, action items, and draft billing entries) may be stored on the Platform, and only at the Authorized User's election;
(d) Encryption. All data processed and stored by Querious is encrypted using industry-standard encryption protocols, both in transit and at rest, within Querious's secure Microsoft Azure environment; and
(e) Personnel Access Restrictions. Querious personnel cannot access the content of Client Communications or AI-Generated Outputs in decrypted form except as strictly necessary for technical support, and only with the Authorized User's prior consent.
Querious absolutely and unconditionally prohibits the use of Client Communications, AI-Generated Outputs, or any other Authorized User data for:
(a) Training, fine-tuning, evaluating, or improving any artificial intelligence or machine learning model;
(b) Developing new products, features, or services;
(c) Benchmarking, analytics, or research purposes; or
(d) Any commercial purpose other than providing the contracted services to the Authorized User.
This prohibition is implemented through architectural separation of production and training data pipelines. Querious maintains physical and logical network-level separation between customer data processing infrastructure and any AI model training systems, making it technically impossible for Client Communications to enter training pipelines. Querious uses private instances of OpenAI GPT-4o within its Microsoft Azure environment, and OpenAI is contractually prohibited from using any Querious customer or client data to train its models.
Querious represents and warrants that its agreements with third-party large language model providers (including OpenAI) contain enforceable contractual provisions that:
(a) Prohibit the third-party provider from using Client Communications to train, fine-tune, or improve any AI models;
(b) Require the third-party provider to process data through private, isolated model instances;
(c) Require the third-party provider to delete all input data upon completion of processing; and
(d) Subject the third-party provider to confidentiality obligations no less protective than those contained in these Terms.
Authorized Users may request deletion of their AI-Generated Outputs and account data at any time by contacting support@querious.ai. Upon receipt of a verified deletion request, Querious shall delete or anonymize all such data within thirty (30) days. Upon termination of an Authorized User's account, Querious shall delete all associated AI-Generated Outputs within thirty (30) days unless a longer retention period is required by applicable law.
Upon receipt of any subpoena, court order, or other legal process seeking Client Communications, AI-Generated Outputs, or any data associated with an Authorized User's account, Querious shall:
(a) Immediately Notify. Notify the affected Authorized User by telephone and email within twenty-four (24) hours of receipt;
(b) Assert Privilege. Assert attorney-client privilege and work product protection on the Authorized User's behalf;
(c) Decline to Produce. Decline to produce any Client Communications or AI-Generated Outputs absent a court order specifically overruling the privilege assertion and exhaustion of available appeals;
(d) Support Opposition. Provide the Authorized User with all documentation, declarations, and technical support necessary to oppose production, including declarations regarding Querious's data handling architecture;
(e) Produce Under Protest. If ultimately ordered to produce by a court of competent jurisdiction after exhaustion of available appeals, do so under protest while preserving all appellate rights; and
(f) Bear Costs. Bear its own costs for compliance with the obligations set forth in this Section 4.
Architectural Note: Due to Querious's ephemeral processing architecture, in most cases there will be no verbatim transcripts or audio recordings to produce in response to a subpoena. Querious shall provide technical declarations attesting to this architecture as needed.
Querious provides automatic notification to all Meeting Participants by joining virtual meetings as a visible AI participant. All attendees are notified of Querious's presence and its AI-processing function upon joining.
The Authorized User represents, warrants, and covenants that:
(a) Informed Consent. The Authorized User shall obtain informed consent from their clients before activating Querious in any attorney-client communication, including informing clients that an AI tool will process audio from the meeting;
(b) All-Party Consent Jurisdictions. In jurisdictions requiring all-party consent to recording (including but not limited to California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, Vermont, and Washington), the Authorized User shall obtain affirmative consent from all Meeting Participants before activating the Platform;
(c) Biometric Information. In jurisdictions with biometric information privacy laws (including but not limited to the Illinois Biometric Information Privacy Act, 740 ILCS 14/1 et seq.), the Authorized User shall comply with all applicable consent, notice, and disclosure requirements prior to using the Platform;
(d) Documentation. The Authorized User shall maintain documentation of all consents obtained; and
(e) Compliance Responsibility. The Authorized User is solely responsible for compliance with all applicable recording consent laws, wiretapping statutes, and biometric information privacy laws in the jurisdictions in which they practice.
Querious provides the following suggested client consent language, which Authorized Users may adapt to their practice:
"I consent to the law firm's use of Querious, an AI-powered legal conversational intelligence tool, to process audio from our communications. I understand that audio will be processed in real-time by AI systems operating under confidentiality obligations analogous to those of a paralegal or court reporter. No full transcript of our conversation will be created or stored. The law firm has selected Querious for its strong security, privilege protections, and ephemeral data handling practices."
Querious maintains the following security measures in accordance with ABA Formal Opinion 477R (2017) requirements for "reasonable efforts" to protect client confidentiality:
(a) Azure Cloud Environment. All Platform operations run within Microsoft Azure's secure cloud environment;
(b) Private AI Model Instances. Querious uses private, isolated instances of AI models that are not shared with other customers or used for any purpose other than providing the Platform's services;
(c) End-to-End Encryption. All data in transit and at rest is encrypted using industry-standard protocols;
(d) Key Vault Management. Microsoft Azure Key Vault is used for secure management of encryption keys and secrets;
(e) SOC 2 Type II Certification. Querious maintains SOC 2 Type II certification, demonstrating annual independent audit of security controls; and
(f) App Store Security Reviews. Querious has passed Microsoft, Zoom, and Google app store privacy and security reviews.
Querious is designed to assist Authorized Users in meeting their obligations under:
(a) ABA Model Rule 1.1 (Competence), including Comment [8] regarding the duty to understand the benefits and risks of relevant technology;
(b) ABA Model Rule 1.4 (Communication), by enhancing the quality and documentation of client communications;
(c) ABA Model Rule 1.6 (Confidentiality of Information), through the data handling and security measures described in these Terms; and
(d) ABA Model Rule 2.1 (Independent Professional Judgment), by providing AI-Generated Outputs that inform but do not replace the attorney's independent judgment.
In the event of any actual or reasonably suspected unauthorized access to, or disclosure of, Client Communications or AI-Generated Outputs ("Security Incident"), Querious shall:
(a) Notify the affected Authorized User within twenty-four (24) hours of discovery;
(b) Provide a detailed description of the Security Incident, including the nature and scope of data affected;
(c) Implement immediate remedial measures to contain and resolve the Security Incident;
(d) Cooperate fully with the Authorized User's investigation and response efforts; and
(e) Provide all notices required under applicable data breach notification laws.
As between the parties, the Authorized User retains all right, title, and interest in and to Client Communications and AI-Generated Outputs. Querious claims no ownership interest in Client Communications or AI-Generated Outputs. The Authorized User grants Querious only a limited, revocable, non-exclusive license to process Client Communications solely for the purpose of providing the Platform's services, and this license terminates automatically upon completion of each Processing session.
All contents of the Platform, including but not limited to software, algorithms, user interface designs, logos, text, graphics, and arrangement thereof, are the proprietary property of Querious and are protected by applicable intellectual property laws. Nothing in these Terms grants the Authorized User any right, title, or interest in the Platform's underlying technology.
If you believe that content on the Platform infringes your intellectual property rights, you may send a written notice to support@querious.ai including: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) a description of the work claimed to have been infringed and its location; (c) your name, email, address, and telephone number; and (d) a statement of good faith belief that the disputed use is not authorized.
Querious offers Basic, Core, and Enterprise service plans. Pricing is available at querious.ai or by contacting sales@querious.ai. Prices do not include applicable taxes or fees.
Querious may offer a free trial period. After the free trial expires, you will be charged the applicable subscription fee unless you cancel before the trial period ends.
Subscriptions are offered on monthly or annual terms as selected at the time of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel automatic renewal at any time by contacting support@querious.ai or through the Platform. Cancellation becomes effective immediately, and you will retain access through the end of your current billing period.
Cancellations are permitted only prior to the performance of services for the current billing period. Querious does not offer refunds on subscription fees already paid. Querious reserves the right to cancel any subscription for cause, including but not limited to fraud, violation of these Terms, or unavailability of services.
You must be at least 18 years of age and a licensed attorney or authorized legal professional to create an account. You guarantee that all information provided is accurate and current. You are responsible for maintaining account confidentiality, including restricting access to your account credentials, and you accept responsibility for all activities under your account.
You agree that you will not use the Platform to:
(a) Impersonate Querious or its employees, or misrepresent your identity or affiliation;
(b) Send unsolicited advertising, spam, or promotional material;
(c) Engage in conduct that restricts others' use of the Platform or exposes Querious or other users to liability;
(d) Disable, overburden, damage, or impair the Platform or interfere with another party's use;
(e) Use automated means (robots, spiders, scrapers) to access or monitor the Platform without authorization;
(f) Introduce viruses, trojan horses, worms, or other malicious code;
(g) Attempt to gain unauthorized access to Platform systems, servers, or databases;
(h) Conduct denial-of-service attacks against the Platform;
(i) Use the Platform for any purpose that violates applicable federal, state, or local law; or
(j) Use the Platform for any purpose other than legitimate legal practice, including but not limited to surveillance, harassment, or unauthorized recording of third parties.
Upon reasonable written notice, Authorized Users (or their designated independent auditors) shall have the right to audit Querious's compliance with the data handling, security, and confidentiality obligations set forth in these Terms. Audits shall be conducted no more than once per calendar year, during normal business hours, and at the Authorized User's expense. Querious shall cooperate with such audits and provide reasonable access to relevant systems, documentation, and personnel.
QUERIOUS IS A TECHNOLOGY TOOL AND DOES NOT PROVIDE LEGAL ADVICE. AI-Generated Outputs are intended to assist Authorized Users and do not constitute legal opinions, legal advice, or legal analysis. The outputs are based on and in response to the Authorized User’s Inputs. The Authorized User retains sole responsibility for all legal judgments, advice given to clients, and professional obligations.
AI-GENERATED OUTPUTS MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. Artificial intelligence systems may produce incorrect, incomplete, or misleading outputs, including misidentified legal issues or incorrect summaries. The Authorized User is responsible for independently verifying all AI-Generated Outputs before relying upon them in any professional capacity.
THE PLATFORM AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. QUERIOUS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
IN NO EVENT SHALL QUERIOUS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR ATTORNEY-CLIENT PRIVILEGE, ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF QUERIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE AGGREGATE LIABILITY OF QUERIOUS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY THE AUTHORIZED USER TO QUERIOUS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
NOTWITHSTANDING THE FOREGOING, THE LIMITATIONS IN THIS SECTION 11.4 SHALL NOT APPLY TO: (I) QUERIOUS'S BREACH OF ITS OBLIGATIONS UNDER SECTION 3 (DATA HANDLING AND CONFIDENTIALITY) OR SECTION 4 (SUBPOENA RESPONSE PROTOCOL); OR (II) QUERIOUS'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT IN HANDLING CLIENT COMMUNICATIONS.
Querious shall indemnify, defend, and hold harmless Authorized Users from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) Querious's breach of its data handling obligations under Section 3; (b) Querious's failure to comply with the subpoena response protocol under Section 4; or (c) Querious's violation of applicable data protection or privacy laws in its Processing of Client Communications.
The Authorized User shall indemnify, defend, and hold harmless Querious from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) the Authorized User's failure to obtain required consents under Section 5; (b) the Authorized User's violation of applicable recording consent, wiretapping, or biometric information privacy laws; or (c) the Authorized User's use of the Platform in violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws principles. These Terms shall not be governed by the United Nations Convention on Contracts for the Sale of International Goods, the Uniform Commercial Code, or INCOTERMS.
Any controversy or claim arising out of or relating to these Terms, including the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Wake County, North Carolina.
YOU AND QUERIOUS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with the Querious Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and Querious regarding the Platform and supersede all prior agreements, representations, and understandings.
Querious reserves the right to modify these Terms at any time. Material changes will be communicated to Authorized Users by email at least thirty (30) days before the effective date. Continued use of the Platform after the effective date of amended Terms constitutes acceptance of the amendments.
Querious's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without Querious's prior written consent. Querious may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, provided the assignee agrees in writing to be bound by these Terms, including all data handling and privilege protection obligations.
Upon request by an Authorized User, Querious shall cooperate in seeking protective orders under Federal Rule of Evidence 502(d) or equivalent state provisions, including providing declarations and technical documentation regarding Querious's data handling architecture, to support the Authorized User's assertion that use of Querious does not constitute waiver of attorney-client privilege or work product protection.
If you have questions about these Terms of Service, please contact:
Querious, Inc.
Email: support@querious.ai
Website: www.querious.ai
Built by attorneys, for attorneys. Querious was created by attorneys who understand the challenges of modern legal practice to help you deliver superior legal service.
